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Event ID: 0 Source: MSCRMEmail

Source
Level
Description
#52311 - The E-mail Router service cannot create an instance of a service provider using assembly: Microsoft.Crm.Tools.EmailProviders.dll and class: Microsoft.Crm.Tools.Email.Providers.Pop3PollingMailboxProvider. System.Configuration.ConfigurationErrorsException: The E-mail Router service configuration parameter "EmailUser" is missing. This parameter is required.
at Microsoft.Crm.Tools.Email.Providers.ConfigNodeReader.GetCheckedStringValue(String elementName, String defaultValue, Boolean throwIfMissing, Boolean hide)
at Microsoft.Crm.Tools.Email.Providers.Pop3PollingMailboxProvider.get_EmailUser()
at Microsoft.Crm.Tools.Email.Providers.Pop3PollingMailboxProvider.get_IdentityHash()
at Microsoft.Crm.Tools.Email.Providers.ProviderBuilder.BuildProvider(ProviderConfiguration providerConfiguration, ServiceLogger serviceLoggerToUse, ManualResetEvent shutdownEvent, SystemState systemState, Boolean throwOnError)
Comments
 
The file Microsoft.Crm.Tools.EmailAgent.SystemState.xml has become corrupted. I do not know why or how it happened but I simple renamed my damaged file from the C:\Program Files\Microsoft CRM Email\Service folder and started the Email router service. A new Microsoft.Crm.Tools.EmailAgent.SystemState.xml file was generated and populated with my <State> settings information.
This problem occurs because Microsoft Dynamics CRM is not configured to use your credentials to send and to receive e-mail messages. Therefore, the Microsoft Dynamics CRM E-mail Router does not have the user name and the password to retrieve the mail. See ME947094 for details.

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