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Event ID: 16020 Source: BlackBerrySynchronizationService

The description for Event ID (16020) in Source (BlackBerry Synchronization Service) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: [SYNC-Gate] Failed to parse Handheld's device mapping XML data.
This problem can appear if the Microsoft XML (MSXML) file is missing or not functioning properly. See "BlackBerry Support Article Number: KB-04163" and "BlackBerry Support Article Number: KB-04471" for information on this event.

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