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Event ID: 16396 Source: ATIeRecord

ATI EEU PnP start/stop failed
ATI EEU stands for ATI External Events Utility (though currently that is AMD External Events Utility as ATI was acquired by AMD in 2006). The use of this service is poorly documented and many users disable it using the following command (run in a command line prompt):

sc delete "AMD External Events Utility"

Other uses disable the logging in the registry (thus removing the event but not necessarily the cause of the problem):


Several Windows 10 users reported this event after the upgrade and it is very possible that it is caused by a compatibility problem. If there are no other problems, it may be disabled as mentioned above.

Several users reported this event when their laptop were using ULPS (Ultra Low Power State). See EV100591 (How to disable ULPS).
One suggestion is to uninstall the current video drivers and install the latest ones from AMD as in certain cases an OS upgrade may mess up the video drivers.

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