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Event ID: 2000 Source: Microsoft Office 11
|Source: Microsoft Office 11|
|Maintenance: Recommended maintenance tasks for desktop applications|
Accepted Safe Mode action : <Microsoft Office product>.
|English: Request a translation of the event description in plain English.|
|Concepts to understand:|
What is Safe Mode?
From a support forum: "One of my Microsoft Office applications (Word, Outlook, excel, Powerpoint) keeps coming up in safe mode on my Windows Terminal Server. How do I prevent this?
When you start Microsoft Outlook (or another Office application on Windows Terminal Services you may receive the following error message:
Outlook failed to start correctly last time. Starting Outlook in safe mode will help you correct or isolate a startup problem in order to successfully start the program. Some functionality may be disabled in this mode.
Do you want to start Outlook in safe mode?
You can click either Yes or No and Outlook opens. The next time you launch Outlook you are not given the prompt. However, at the next launch of Outlook you are given the prompt. On the following logon, you are not given the prompt. This loop of Outlook 2002/3 prompting for Safe Mode every other time you launch Outlook continues indefinitely.
HKEY_LOCAL_MACHINE\Windows NT\Current Version\Terminal Server\Install\Software\Microsoft\Office\10.0\Outlook\Resiliency
with the key TermSrvCopyKeyOnce with a value of 0x1 exists in the Registry on the Windows 2000 Terminal Server in one of the subkeys under Resiliency.
When Outlook 2002/3 starts, the following Registry key is created:
NOTE: The Resiliency registry key for Outlook is new for Outlook 2002.
If no problems are encountered, the Resiliency key is deleted. If one of the many tests that Outlook makes at startup fail, subkeys are written under the Resiliency key and the Resiliency key is not deleted. If the key remains, the next start of Outlook 2002 gives the prompt.
If a subkey is deleted by an application from HKEY_CURRENT_USER (HKCU) -- specifically a subkey from HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Resiliency while the server is in Terminal Server Install mode, the data is copied to HKEY_LOCAL_MACHINE (HKLM):
HKLM\Software\Microsoft\Windows NT\Current Version\Terminal Server\Install\Software\\Microsoft\Office\10.0\Outlook\Resiliency
When the application attempts with the server in Terminal Server Application Mode to access the key again and finds it missing, the application looks in this location (HKLM) for the key. If the Resiliency key is there and has the key TermSrvCopyKeyOnce under one of the subkeys of the Resiliency key, the Resiliency key is written back to HKCU.
In this case, the Resiliency key was written with subkeys while in install mode. Once the terminal server goes back to application mode every user is affected since Outlook 2002 always looks for the Resiliency key, thus causing the loop.
HKLM\Software\Microsoft\Windows NT\Current Version\Terminal Server\Install\Software\Microsoft\Office\10.0\Outlook\Resiliency
resolves the problem.
If you are running Citrix Metaframe Presentation Server, check to see if speedscreenApi.dll is listed as the faulting module. You may run into this issue after installing Metaframe and installing the lastest batch of Microsoft Updates for Windows 2000/3.
To fix this remove the keys for iexplore.exe and outlook.exe under
which should resolve the error message.
After that run the SpeedScreen manager to add those two applications to the list.
From a support forum: "Ran the Office Diag, which found a problem & repaired it, but no joy. Ran Scanpst.exe, which fixed it. See EV100375 (Cannot start Microsoft Office Outlook, Unable to open the Outlook window.)
In my case, Word would not open properly, creating issues when opening Outlook. In Word, I created a new "normal.dot" and the problem disappeared.
Peter Van Gils
See the link to "Outlook does not start" and try tip 2. If this does not solve your problem, try disabling/uninstalling BCM (Business Contact Manager).
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