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Event ID: 20000 Source: BlackBerryController

Level
Description
Failed to get the system snapshot 1450
Comments
 
This event id can be recorded with a various type of error messages in the description. It is typical of Blackberry software to use a limited number of event IDs and use the same ID for a very wide variety of problems. For this reason, any troubleshooting approach should be based no that much on the event id itself, but in the actual event description.
Description: "[CFG] Controller won't generate userdump files. Userdump.exe not found." - From a support forum: This event relates to the ability of the BlackBerry Enterprise Server to create memory dumps, using an installed debugger. If the debugger is not installed to the locations that they are typically (such as System32 or System32/kktools), it is logged that the location of the debugger (Userdump) couldn't be found and that because of this, we won't be generating any. This is simply an informational message.
Description: "Failed to get the system snapshot 1450" - See EV100133 for a discussion thread on BlackBerry Support Forum about this event.

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