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Event ID: 20137 Source: BESManMMC

MailboxManager::SubsystemInitialize - g_pSession->OpenMsgStore (0x8004011d).
See the following articles:

BlackBerry Doc ID: KB14186 - BlackBerry Messaging Agent fails to start when the BESAdmin mailbox is not accessible on the Exchange Server (Confirm your Exchange Server is working)

BlackBerry Doc ID: KB05033 - BlackBerry Manager error message: Unable to connect to database (Confirm the BlackBerry Enterprise Service Account is hidden from the Global Address List.)

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