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Event ID: 20265 Source: BlackBerryServer

{[email protected]} *** MAPI ***  MAPIMailbox::Send(ppMAPIMessage) - SubmitMessage (0x80004005) failed..
In my case , I changed the login password and I forgot to change it in services ( log on as for BESADMIN account ). After this I was not able to send emails. I have changed it same as the log on, solved the problem.
After following all the "Send As Decision Tree" on Blackberry's "Send As Issue' support page (, I noticed that the Blackberry Enterprise Server Service credentials had not propagated its security permissions to Active Directory users because the "Allow inheritable permissions for the parent to propagate to this object and all child objects." option was not checked (in Active Directory Users and Computers see <user>/Properties/Security/Permissions).
- Error code: 0x80070005 - See ME912918 and Blackberry KB 04293.
After reading all previous documentation, and not getting anywhere, I looked in the SYSTEM event log, and found multiple DCOM errors regarding the Network service not being able to start the application "netman" locally. I changed the permissions for that application, and after that, everything worked again.
This issue may occur because the Send As permission has been revoked due to the installation of a Microsoft hotfix. See "BlackBerry Support Article Number: KB-04707" for information on solving this problem.

Either there are network issues or the Information Store is unavailable. See Understanding BlackBerry Enterprise Server Debug Log Event IDs for more details.

This is usually not a stand-alone event. Usually you will see similar events in the application log of your BlackBerry Server that say: "Get<various-objects> (0x80040115) failed."

- Data: 80040115 = Mapi. A network error has occurred - The connection with the Microsoft Exchange Server cannot be established because of network problems. The connection was lost during a synchronization session. Make sure the server is available, and then synchronize again.

For additional information about the "80004005-0000-00000000" error message when you try to move mailboxes see ME173556, ME259357, ME264119 and ME296965. If all the resolutions described in the articles are unsuccessful, you may have to use the Mdbvu32.exe utility to remove the corrupted e-mail message. For additional information about how to use Mdbvu32.exe see ME318726.

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