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Event ID: 20421 Source: BlackBerryEnterpriseServer

{<username>@<domain>} - GetAndCreateFolderInfo OpenFolder failed (0x00000000). FolderID=<ID>.
Usually, there is too much traffic on the mail server for the wireless reconciliation to work quickly. You need to make sure the Blackberry device has email reconciliation enabled to mailbox and handheld. You may also want to remove the MIME address book desktop from the handheld and re-synch or push the address book out to the device from the BES administrator. Finally, try a test and have the device manually delete a message and then choose the "Reconcile Now" option.

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