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Event ID: 276 Source: SymantecMailSecurityforMicrosoftExchange

Level
Description
An error has occurred while performing a system HeartBeat.
The error:
Timeout reached waiting for a HeartBeat message to arrive.

This error occurred while Waiting for HeartBeat message
file://./<path to message>.EML
Comments
 
This event can occur if the exclusions are not set up properly. See "Symantec Knowledge Base Document ID: 2004050312090754" for details on solving this problem.

See the link to "Symantec Knowledge Base Document ID: 2005032409004454" for additional information about this event.
The problem with implementing custom email recipient policies is solved in Symantec AntiVirus/Filtering 3.0 for Microsoft Exchange build 93 or newer. To fix the problem you can upgrade the software to version 3.02. The upgrade is only available to Platinum & Gold partners. See "Symantec Knowledge Base Document ID: 2002031919594754" for more details.

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