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Event ID: 31003 Source: CitrixWebInterface

Site path: c:\inetpub\wwwroot\Citrix\DesktopWeb.
All the Citrix XML Services configured for the farm XYZ failed to respond to this XML Service transaction. [Unique Log ID: cc5a8976].
According to CTX123418, there could be two causes for this:

Cause 1
The Access computer from the network policy is disabled . During the log on to Web Interface site, Citrix checks Microsoft’s Access this computer from the network policy to ensure that users have the necessary permission to access the server.

Cause 2
The user account has restrictions as to which workstations this user can log on to. During the log on to the Web Interface site, Citrix XML service tries to authorize the user in Active Directory using Kerberos. Check the user account properties to ensure that the server with Citrix XML service is added to the list of workstation which the user can log on to.

See the article for resolution for these two cases.

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