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Event ID: 3317 Source: RightFaxE-mailGateway

Level
Description
<error message>.
Comments
 
Follows these steps:
1. Stop the rightfax email gateway
2. Go to the rightfax\database folder
3. Run dbpurge.exe
4. Purge the workrequests for genmailrte and genmailmsg
5. Restart the email gateway

If you continue to see the error verify the rightfax\gateway\gateway.temp folder is empty
See the links to "Captaris Support Answer ID: 258" and "Captaris Support Answer ID: 4382" for information about this event.
- Error message: Unable to connect to fax server [<server name>][1717] - No information.
- Error message: Error {231} calling named pipe - No information.

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