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Event ID: 5102 Source: RemoteAssistance

Level
Description
RA: A XML parsing error for (local user) <user name> occurred when attempting to process a remote assistance ticket.
Comments
 
This event is logged when you end a Remote Assistance session from a Systems Management Server 2003 Administrator console on a computer that has Internet Explorer 7 installed. See ME940181 for additional information about this event.
When using Remote Assistance, a local user called HelpAssistant is needed on the novice machine.  If this user has been removed, start Windows in safe mode and enter sessmgr.exe -service in the run command. This will recreate the HelpAssistant user and allow you to offer remote assistance.
This event is informaional, however, it contains an error description. In my case, this event was generated on an "Expert" computer and event 5252 on a "Novice" computer. See the comments for Event ID 5252.

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