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Event ID: 9 Source: RemoteAssistance

Level
Description
There was a problem interacting with COM object <object GUID>. An outdated version might be installed or the component might not be installed at all.
Comments
 
To offer remote assistance to a remote computer, you must belong to the Offer Remote Assistance group on the remote computer. To resolve this issue, add your account to this group. See ME956890 for details.
This event occurs when you try to offer Remote Assistance to another Vista client, not via file or e-mail but directly via the computer name. If you want to use "msra.exe /offerRA <computer name>", the offering user must be a member of the the Vista group "Offer Remote Assistance Helpers" (directly or via a domain group). Otherwise, you will get an error message and this event logged.

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