Event ID 1002 Source Application Hang
| Event ID | 1002 |
| Source | Application Hang |
| Type | Error |
| Description | Hanging application <application exe>, version <version>, hang module hungapp, version 0.0.0.0, hang address <hex address>. |
| English, please! | This information is only available to subscribers. An example of English, please! |
| Concepts to understand |
How can an application become faulty? What is the fault address that some error messages provide? |
| Comments |
Adrian Grigorof
(Last update 7/6/2008): In some cases, the application that reports as being hung it may simply wait for one of its components. For example, mmc.exe, the Microsoft Management Console, will report this if the appication that is accessed through it is not responding (and most of the Microsoft applications are using mmc as management interface). In such cases, the event is not useful in troubleshooting as mmc is not the source of the problem. Look for other events that may be directly related to the problem. As per MSW2KDB, the indicated program stopped responding. The message contains details on which program and module stopped responding. A matching event with EventID 1001 might also appear in the event log. This matching event displays information about the specific error that occurred. Application: FRONTPG.EXE - I got this message while using Frontpage. At some point the connectivity to the Internet was lost and Frontpage crashed while trying to save a webpage. I used Task Manager to kill the process and restarted Frontpage. Mihai Andrei (Last update 10/23/2007): - Application: ntbackup.exe - See M942843 for a hotfix applicable to Microsoft Windows Server 2003. From a newsgroup post: "Regarding Office applications errors you can try to disable the Office Plug-in option in Norton". Roman Beranek (Last update 4/28/2006): MS article M918165 describes such problems with applications in Windows Explorer or in the Windows shell after installing a certain security update. Anonymous (Last update 4/19/2006): In my case, this issue occured on an XP Pro (SP2) box after running Windows Update. Word and Excel 2000 were hanging when trying to save or open files and the box was being generally slow and unruly. Updating to the latest NIC driver fixed the problem. Anonymous (Last update 4/9/2006): If applications are hanging in Terminal Server, and you have Microsoft Office installed, check for the presence of CTFMON.EXE and uninstall it. Microsoft articles M282599 and M823586 show you how to do this. Why bother deciphering Event logs when GFI EventsManager can do everything for you? Free trial here! Ionut Marin (Last update 8/16/2005): From a newsgroup post: "We were in the middle of a major upgrade from Sybase PB5 to PB7, when we noticed that the server of our customers started to have problems, especially when printing (namely events 1002 were being logged in the event log). Eventually, I find out that if this problem occurs using DW Graph or Win Graph object, it has been solved by Sybase since PB7.0.3 build 10146. Sybase has send "End of Life" notification for PB7. You should consider upgrading directly to PB8". From a newsgroup post: "If you are having problems with Outlook XP you might also want to look into uninstalling WinFax Pro . It has a great deal to do with Outlook problems". If you are having problems with the system restore function, try to reinstall system restore to see if the problem is fixed. See the link to "Reinstalling System Restore" for details on this task. Anonymous (Last update 1/21/2004): I have found that some 3rd party toolbars added to Office or Internet Explorer can cause the problem. I had the same error come up and started removing software from control panel. I then started looking on the C: drive and found a directory called "c:\searchassistance" and ran the uninstall.htm. This brought up an html page with an uninstall button. I clicked uninstall. I then closed internet explorer and opened it again and everything was working great. So if you ever have problems with any application, first seek out any third party toolbars and remove them first before going through the headache of trying other things. Anonymous (Last update 1/21/2004): I received this error when I was running a 16-bit application. To resolve this, I let Windows control the pagefile size instead of manual pagefile size. Anonymous (Last update 10/26/2003): Looks like I found my solution in a bad RAM module. I have been up for 8 days with no iexplore faults or application hangs after taking one of my RAM chips out. I replaced the RAM chip and everything is fine now. Elliott Fields Jr There is no clear definition of an application hanging. Typically the application is "busy" with some processing. However from a user's perspective, the application has stopped responding. The idea is to periodically detect if the application is still responding in a timer and depending on application logic, the target application can be killed or other necessary action can be taken. Tim Messer When I went to the Help and Support centre, this is what came up, i.e not much use for mortal man Symbolic Name: ER_HANG_LOG Message - Hanging application %1, version %2, hang module %3, version %4, hang address 0x%5. Explanation: The indicated program stopped responding. The message contains details on which program and module stopped responding. A matching event with EventID 1001 might also appear in the event log. This matching event displays information about the specific error that occurred. Rik Bostic I was having this same problem with IE 6.0.2800 with Windows XP Home. When I clicked on a URL that launched a page in a new browser window, The blank window would come up, but nothing would happen. When I clicked the stop button and then refresh button, the page would come up normally. How did I repair this? I ran the following command from the START-RUN line and it was fixed: rundll32.exe setupapi, InstallHinfSection DefaultInstall 132C:\windows\inf\ie.inf. Information taken from "EventID 1001 from source Application Hang". Anonymous If the application noticed in this message work on files through a network and category is (101), think of a problem with NIC: update the driver and tune parameters. If problem still there after this, change NIC for better brand. |
| Links | M282599, M823586, M918165, M942843, EventID 1001 from source Application Hang, Reinstalling System Restore, MSW2KDB |
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