Event ID 12289 Source VSS
| Event ID | 12289 |
| Source | VSS |
| Type | Error |
| Description | Volume Shadow Copy Service error: <error>. |
| English, please! | Request a translation of the event description in plain English. |
| Concepts to understand |
Why are some errors “unexpected”? What is Volume Shadow Copy Service (VSS)? What is a shadow copy? |
| Comments |
Raffaele Colavecchi
(Last update 5/18/2009): Error: "Unexpected error RegOpenKeyExW(-2147483646, SYSTEM\CurrentControlSet\Services\VSS\Diag, ...). hr = 0x80070005." Error code 0x80070005 means access denied so this seemed to be a permission error after seeing that the RegOpenKeyExW call failed and HKLM\SYSTEM\currentControlSet\SErvices\VSS\Diag did exist in the registry. After I gave full permission to the WSS Search Service account and the Farm Search Service account, the VSS error went away. Systems Admin (Last update 5/18/2009): I was getting VSS errors on my ntbackups whether I selected system state or not. "Unexpected error DeviceIoControl" followed by Event ID 1 Source VolSnap errors. NTBACKUP would not even start copying files, just stick on the contacting Volume Shadow Copy service message, then exit, having stopped the vss service too. Whenever I ran "vssadmin list writers" the results were fine. The server (2003 std R2) had sharepoint and Desktop Search 4 installed. I suspected it was one of these causing it. When I uninstalled Desktop Search the backups started to work again. Whether this was causing it or not I don't know but, my server only had 3 GB of free space on the system drive, and uninstalling desktop search took it to 7 GB, so maybe it was desktop search, maybe it was the lack of free disk space. Lukele Jan (Last update 3/3/2008): - Error: "Unexpected error OpenService (shSCManager, "VSS", SERVICE_QUERY_STATUS). hr = 0x80070005" - I got this error while doing system state backup with NTBackup in the security context of a user from the Backup Operators group. This happened because the Backup Operators group cannot read information about the VSS service. Assign the Backup Operators group read permission to the VSS service through GPO (or any other way). Anonymous (Last update 8/20/2007): I got this error while doing backup with ntbackup.exe. Backup was configured to run in context of user from Backup Operators group. Adding this user to Administrators fixed the problem. Gaurav (Last update 4/14/2006): - Error: "Unexpected error OpenService (shSCManager, "VSS", SERVICE_QUERY_STATUS). hr = 0x80070005" - This is a bug with VSS and the SCM changes that are in SP1. This error is benign and it indicates no actual issues. The backups should work as expected without any problems. This may be fixed in SP2. But till then you can update your VSS using Hotfix M891957. This update fixes various Volume Shadow Copy Service issues in Windows Server 2003. Why bother deciphering Event logs when GFI EventsManager can do everything for you? Free trial here! Peter Hayden (Last update 4/9/2006): - Error: "Unexpected error DeviceIoControl" - In one case, on Windows XP SP2, this Event ID appeared with Event ID 1 Source VolSnap immediately after a NTBACKUP of the System State data was started. NTBACKUP finished normally. The computer was restarted, NTBACKUP was run again and this Event ID did not appear again. Anonymous (Last update 3/3/2006): - Error: "Unexpected error NetGroupGetUsers(Administrators). hr = 0x80070005" or "Unexpected error NetGroupGetUsers(). hr = 0x80070005" – This behavior is most likely caused by a "hidden group membership", typically of the "Administrators" group. To resolve this issue, open Active Directory Users and Computers, find the Administrators group (or the group in question), select Exchange Tasks, then select Unhide Membership. Give this action a few minutes to make sure this replication takes place or force replication in Active Directory Sites and Services. To test, open a command prompt and type "vssadmin list writers". Hope this helps. Mihai Andrei (Last update 1/27/2006): - Error: "Unexpected error GetInterfaceFromGlobal({da9f41d4-1a5d-41d0-a614-6dfd78df5d05}, 256). hr = 0x80070057" - See M910260 for a hotfix applicable to Microsoft Windows Server 2003. Andrew Naar (Last update 11/7/2005): Make sure that VSS shadow copies are enabled for each of the drives that you are trying to backup. Go to My Computer, right click on the drive(s) you are backing up from and choose properties. Click the Shadow Copies tab and check that for each of the drives you want to backup from, shadow copy is enabled. If it is not, select the drive in the Shadow Copies tab and click the Enable button. Ionut Marin (Last update 9/5/2005): - Error: "Cannot find diff areas for creating shadow copies. Please add at least one NTFS drive to the system with enough free space. The free space needed is at least 100 Mb for each volume to be shadow copied" - See "Veritas Support Document ID: 259326" to fix this problem. From a newsgroup post: "This issue may appear if the capacity of the tape is too small to store the backup files. So, please check if the tape has enough space to hold the backup file. For more information, please refer to M840754". - Error: "Unexpected error NetGroupGetUsers(Administrators). hr = 0x80070005" - No information. Adrian Grigorof (Last update 8/20/2003): From newsgroup posts, this error seems to be related to BackupExec. |
| Links | M840754, M891957, M910260, Veritas Support Document ID: 259326, EventID 1 from source VolSnap |
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