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Example: Windows cannot unload your registry file
Event ID: 5051 Source: McLogEvent
| Source: McLogEvent |
| Type: Error |
| Description: A thread in process <path to antivirus program> took longer than <number> ms to complete a request. The process will be terminated. Thread id : 474 (0x1da) Thread address : 0x012f6701 Thread message : Build <date> <time> / 4.24 Object being scanned = <path to file> ( @ 10003 (10003,10000,10002,10001)) |
| English: Request a translation of the event description in plain English. |
| Comments: EventID.Net The error cause a Dr. Watson error or a general protection fault. See Release Notes for McAfee NetShield v4.5 Anti-Virus Software for Windows NT and Windows 2000 Service Pack 1.  x
6
EventID.Net See the links to "Network Associates Support Solution ID: nai18383", "Network Associates Support Solution ID: nai18427", "Network Associates Support Solution ID: nai2482", "McAfee Support Solution ID: nai7440", "McAfee Support Solution ID: nai14238", and "McAfee Support Solution ID: nai25225" for information on this problem. x
1
Woodrow Wayne Collins McAfee recommends that you experiment with increasing the number of milliseconds contained in the ScannerThreadTimeoutEx registry value. This approach increases the length of time available to the engine for recovery before the exception occurs. To determine the optimum number of milliseconds in your environment, you must balance the risk of receiving a Dr. Watson or GPF and a failed scan on the one hand, with the inconvenience of devoting additional time to the scanning of very large files, on the other hand. x
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Andy Robinson To get around this, increase the ScannerThreadTime variable in the registry. It is under the HKLM\SOFTWARE path. I cannot comment on the full impact this may have. Obviously it may slow things down as the antivirus software may take longer time to scan files but this may only be applicable to large files. Test on a non-critical machine before implementing. x
3
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| Private comment: Subscribers only. See example of private comment |
| Links: Release Notes for McAfee NetShield v4.5 for Windows NT/2000 Service Pack 1, Network Associates Support Solution ID: nai18383, Network Associates Support Solution ID: nai18427, Network Associates Support Solution ID: nai2482, McAfee Support Solution ID: nai7440, McAfee Support Solution ID: nai14238, McAfee Support Solution ID: nai25225 |
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