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Comments for event ID 20297 currently in the processing queue.

Note: We have not reviewed this information yet so it is unfiltered, exactly how it was submitted by our contributors.

Event ID: 20297
Event Source: BlackBerry Messaging Agent
Event Type: Warning
Event Description: User <user email> appears to be running on a BES administered with separate database. Other database's stamp = DDD MMM DD HH:MM:SS  = DDD MMM DD HH:MM:SS
Comment: After migrating Blackberry Enterprise server to new hardware I noticed that one user was not synchronizing with the server.  Upon further examination I found the "fix" in the Blackberry KB - article KB10158 which tells you to wipe the Blackberry remove the user from Blackberry server and reinitialize.

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