Sending Troubleshooting Information

In order to expedite the troubleshooting of FireGen NG Log Analyzer, here is a list of information that may help us:

1. The content of the last debug file (see the button on the On Demand or Schedule interface).
2. The report itself if you think that there is a problem with it. If no report is generated, let us know if there is an error message when you try to generate one or any other problem with FireGen
3. A small log sample (4-5 lines), as an attachment (in order to preserve the format) and the name of the log.
4. The versions of the FireGen components: see the General tab, Module versions button - (You may want to verify that you do have the latest versions - see http://www.eventid.net/firegen/firegenngdownload.asp?version=updates).
5. The approximate size of logs that FireGen is supposed to analyze
6. Does the analysis work for On Demand but not for Schedule?