Q 1: Do you accept Purchase Orders?
A: We accept Purchase Orders (POs) from all types of organizations, subject to verification. We do not accept Purchase Orders from individuals. The POs can be emailed to sales@altairtech.ca or faxed to +1 416 946-1444 Attn. Sales. The payment terms are Net 30 Days. Most of our products require additional information (i.e subscriber email address, Licensee name, etc...). The PO has to contain this information (see again the online shopping cart for the various options applicable to each product). For our address, company name, GST number or W9/W-8BEN/W-8ECI forms see our Contact page. The payments can be made via bank transfer, mailed check, Visa, MasterCard, American Express or PayPal.

Q 2: What is your fax number?
A: Our fax number is +1 416-946-1444. You can also email us the document as an attachment.

Q 3: What is your GST number?
A: Our GST number is 88537 7820 RT0001.

Q 4: Our company requires a W9 form completed before making a purchase. Where can I get it?
A: The W9 form is not applicable to us as we are a Canadian company. Instead download our W-8BEN or W-8ECI forms.

Q 5. What is your EIN or Federal Tax Identification number?
A. Our EIN number is 98-0480726.

Q 6.What type of payments do you accept?
A. Through our payment processor, Plimus, we accept: Visa, MasterCard, American Express, Discover, Diners Club, JCB, Solo, Maestro, wire transfers, mail, check, money orders, PayPal and local bank transfer.

Q 7.
A. All the credit card payments are processed by Plimus. We do not have access to the credit card information and we cannot tell the reason for rejection. Please contact Plimus Customer Support directly

Q 8. I have made a purchase but I haven't received yet the product. How can I verify the status of my order?
A. We are processing the orders weekdays, between 9:00 and 5:00 PM Eastern time zone (GST-5:00). The order-related information is sent via email from Adootzi Support (support@adootzi.com) - make sure that your anti-spam is not filtering out our emails. The EventID.Net subscriptions are created automatically during the purchase so the email containing the login information should arrive few minutes after the purchase. If you did not receive the information that you expected within 24 hours, please send a copy of your receipt or the relevant information to support@adootzi.com.

Q 20 How do I get a copy of my invoice/receipt?
A: Visit our payment processor Customer Support website and select Billing issues, Receipt/Invoice